Refund & Cancellation Policy

Refund Policy

We operate a 14 day money back guarantee on the ‘BOX’, If you are dissatisfied with the ‘BOX’ in anyway. All you need to do in this instance is send it back to us and as long as it is received, boxed, with all cables, remote control and is in total perfect working order we will refund you the full amount minus postage and packaging.

How this works – if you are at all unsatisfied with the service you can return your Box to us within the 14 day money back guarentee window, this is at your cost from your location in the World, once we receive the Box back we will test the Box and if all working and in perfect condition we will refund you the initial cost of the Box only. Minus any initial postage costs and monthly subscription.

We do not offer any refunds for the monthly TV subscription, as we offer a flexible service and you never risk more than a months payment at a time we are unable to refund this, as long as you cancel your payment no further money will be taken.

Cancellation Policy

This is a no contract service resulting in you being able to cancel at any-time – the only restriction is that this must be done 48 hours before renewal as we can not guarantee your cancellation being processed and your next payment being stopped if you cancel within this 48 hours of renewal – we will email you over 24 hours before your renewal is due.